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SMS help & support

Need help with With App text messages? SMS is used for verification, late check-in reminders, and missed check-in alerts after consent.

How SMS consent works

  • Invite links are unique to a specific (user, contact) pair.
  • The contact submits the form and then confirms by replying Y to a text message.
  • We only send SMS alerts after the reply-Y confirmation is recorded.
  • Consent activations and opt-outs are logged with timestamps and sources.
  • If location sharing is enabled, alerts may include a map link.

Message samples

Verification code

With App: Your verification code is 123456. It expires in 10 minutes.

Invite opt-in request

With App: [First name] wants to add you for missed check-in SMS alerts. Reply Y to confirm. Message and data rates may apply. Reply STOP to opt out, HELP for help.

Invite opt-in confirmation

With App: You're opted in for missed check-in SMS alerts for [First name]. Message and data rates may apply. Reply STOP to opt out, HELP for help.

Late check-in reminder

With App reminder: You missed your 8:30 AM check-in. Open the app to confirm you're okay: https://withapp.app

Missed check-in alert

With App alert: [First name] missed their check-in at 8:30 AM. Please reach out. Last known location: https://maps.google.com/?q=37.77,-122.41

SMS commands

  • STOP — opt out of all With App messages.
  • HELP — receive support info and a link to this page.
  • START — opt back in after opting out.
  • Y — confirm opt-in after an invite link.

Support details

  • Support email: support@withapp.app
  • In-app support chat is available in the With App mobile app.
  • Message frequency varies with your check-in schedule.
  • SMS alerts go only to contacts who have opted in.
  • We do not send marketing messages.
  • Message and data rates may apply.

Review our Messaging consent, Privacy policy, and Terms of service.

Last updated January 29, 2026